Terms and Conditions of Use

The following Terms and Conditions of Use (“Terms” or “Agreement”) constitute an agreement between you (“you”) and CrossBorderPost Corporation. (“CrossBorderPost,” “Company,” “us,” or “our”) and govern your use of this website or any software downloaded from this website, your CrossBorderPost account, your monthly service fee, and any and all purchases from or through CrossBorderPost (including all communications and interactions with the Company and any actions taken with respect to any of Company’s advertising). You must read, agree with and accept all of the terms and conditions contained in the Terms and Privacy Policy before you become a user of our products, as they constitute the entire agreement between the Company and you with respect to such matters. Company is firmly committed to protecting the privacy of your personal information and the personal information of your customers. By using the service, you acknowledge and agree that Company’s collection, usage and disclosure of this personal information is governed by our Privacy Policy

The terms CrossBorderPost, Company, us and our shall include CrossBorderPost Corporation., its representatives, officers, shareholders, subsidiaries, parent companies, predecessors, successors, affiliates, employees, and agents. These Terms shall apply to CrossBorderPost, as defined in Section 11, unless otherwise set forth herein. In the event you download our Windows-compatible software, you may also be presented a CrossBorderPost End User License Agreement (the “EULA”). In the event of any conflict between the terms of this Agreement and the EULA, these Terms shall govern.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THIS WEBSITE AND DO NOT SIGN UP FOR A CrossBorderPost ACCOUNT.

BOTH YOU AND THE COMPANY AGREE, WITH THE LIMITED EXCEPTIONS NOTED BELOW AND AS FURTHER PROVIDED BELOW, TO RESOLVE ALL DISPUTES BETWEEN YOU AND THE COMPANY THROUGH BINDING ARBITRATION. ARBITRATION MEANS THAT YOU AND THE COMPANY ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

SERVICE PRICING
CrossBorderPost offers a variety of services that may be offered individually or bundled – including, without limitation, monthly service plans, term service plans, and pre-paid service plans. CrossBorderPost may offer features or services in addition to the existing billed services (“Add-on Services” and together with the services, collectively the “Services”). Your service fee, if any, will be calculated based on the service plan presented to you and agreed to by you during service registration, or during any other period where you accept additional services as an existing customer. In addition, you are responsible for all variable and transactional costs of using your applicable Services (for example, postage, fees for carrier services, package insurance, items purchased in the online store, direct and indirect costs of third party service providers and carriers, transaction fees charged directly by CrossBorderPost for shipping or other services, or other special services selected) in addition to your applicable service fees, if any. The total fees quoted for shipping and other services may include third party carrier fees, partner and other fees charged by CrossBorderPost which may not be separately delineated from the overall charge. Rates for services charged will be based on the rates that are available for your account and may be updated by CrossBorderPost in its sole discretion. CrossBorderPost may, at its discretion, offer substitute services for any selected Services, with substantially the same or improved service levels.

Your recurring service fee, if any, will be calculated and billed based on the terms of your offer. Unless otherwise indicated in the offer, if you have registered for a monthly billing plan (like most CrossBorderPost users), the monthly billing cycle ends one month after you register. For example, if you register on March 8 the first billing cycle will end April 7, and the second billing cycle will begin on April 8. CrossBorderPost bills in advance (i.e., at the beginning of the applicable billing cycle) and a pro-rated charge for your service fee may apply if you cancel or change your plan in the middle of a billing cycle. In addition, CrossBorderPost may maintain the availability of the service for the full month when your account is canceled. If you register for a trial offer, but wish to avoid incurring the monthly service fee (including for the first month of service), make sure to cancel your account before the trial period ends. To cancel, you may cancel online or call CrossBorderPost customer support at 1- 855-434-3477, Monday - Friday, 8:00 AM – 7:30 PM (EST).

If you use an Add-on Service that has a charge, then you will be billed that additional amount with each billing cycle for as long as the Add-on Service is active. The billing details for your Add-On Service shall apply as presented to you at the time of your acceptance of the Add-on Service and the billing cycle for any applicable Add-on Service may differ from your billing cycle for other Services or other Add-on Services.

CrossBorderPost ACCOUNT AND POSTAGE ASSIGNMENT
You must pay for any variable transactional charges relating to mailing and shipping (for example, postage) purchased in addition to CrossBorderPost’s service fee. In order to use CrossBorderPost for any mailing and shipping services, you must pre-fund your CrossBorderPost account in an amount equal to or greater than the mailing or shipping service to be purchased. All purchases and debits will be reflected in your CrossBorderPost account balance. Please note that the funds may be maintained in a pooled account owned by CrossBorderPost. In the event of any losses, failure or other insolvency of the institutions where funds may be maintained, CrossBorderPost may be afforded FDIC insurance on the account, (individual account holders are not entitled to such insurance) and CrossBorderPost may then allocate any insurance proceeds for the benefit of account holders; however, you may not be entitled to receive a refund of all amounts posted with CrossBorderPost. In the event of any failure or insolvency of CrossBorderPost, because the amounts held in your CrossBorderPost account are not insured, they may not be fully refunded.

CrossBorderPost user accounts are linked to virtual postage meters authorized by the U.S. Postal Service (“USPS AND OTHER CARRIER SERVICES”). Virtual postage meters permit the printing of PC postage; absent such meters, CrossBorderPost could not provide the services it offers. In certain instances, a virtual postage meter may be set up on your behalf and exclusively used to hold your account funds and purchase postage on your behalf (a “personal virtual postage meter”). In other instances, multiple CrossBorderPost account holders will be aggregated in a group of virtual postage meters, which may be opened and owned in the name of CrossBorderPost or one of its business partners (an “aggregate virtual postage meter”). When you fund your account to conduct mailing and shipping transactions, the funds you provide will be processed by CrossBorderPost and either (i) credited in its general account and reflected in your account balance or (ii) funded directly to the USPS AND OTHER CARRIER SERVICES and reflected in your account balance. CrossBorderPost or its business partners will separately add funds to the virtual postage meter as needed based on your mailing and shipping requests and the requests of other accounts assigned to that same aggregate virtual postage meter. CrossBorderPost or its business partners will ensure that sufficient funds are credited to the aggregate virtual postage meter to allow you to utilize all of the funds in your CrossBorderPost account. Please note that CrossBorderPost may also apply your payment for increases to your CrossBorderPost account balance directly to the applicable virtual postage meter (personal or aggregate) or into CrossBorderPost’s general account. CrossBorderPost shall have complete and absolute discretion in deciding whether to assign you to a personal or aggregated virtual postage meter, whether to convert you from a personal to aggregated virtual postage meter (or vice versa), whether to open a new virtual postage meter or use an existing one, whether to open the virtual postage meter in your name or to assign you to an existing aggregate virtual postage meter, and the name under which the virtual postage meter will be activated or maintained. CrossBorderPost, moreover, may reassign your account from one virtual postage meter to another (whether personal or aggregate), from time to time or at any time.

Business partners, including mailing and shipping carriers, consolidators, resellers, wholesalers, among others, may provide certain rates through the virtual postage meters (whether personal or aggregate) that may be facilitated by CrossBorderPost in its sole and absolute discretion. CrossBorderPost has the right to bill customers for the total listed cost of the services selected, including the combined fees of business partners and fees of CrossBorderPost, without delineating each direct or indirect cost separately in its sole and absolute discretion.

We do not always provide the lowest rates that may be available for your transaction, as rates are dependent on the service you choose and a variety of factors driven by your actions in using our software and by decisions from CrossBorderPost and other business partners of CrossBorderPost. You agree to the rate provided and displayed at the time of the transaction, as that amount may fluctuate. No refunds shall be applicable to transactions that could have been obtained at a less expensive rate, unless the transaction qualifies for a refund as provided for elsewhere in our terms.

ACCOUNT DURATION
While CrossBorderPost reserves the right to cancel your account for lack of use, lack of payment, or breach of this Agreement, as a general matter, all CrossBorderPost user accounts are maintained perpetually unless and until cancelled by the user. If you select a term service plan or a pre-paid service plan, at the conclusion of the term or pre-paid payment period, your account will be automatically converted into a monthly service fee account for all purposes. Following any account cancellation, CrossBorderPost may maintain certain account settings and information for a period of time in the event of account re-activation. The period of time CrossBorderPost maintains account information shall be in the sole discretion of CrossBorderPost.

OFFERS
Some service plans include offers to new or existing customers (for example, a digital scale or free postage). Certain offers may consist of multiple items. You understand that any such item(s) may be provided by either CrossBorderPost itself or, in CrossBorderPost’s sole discretion, its vendor(s). You further understand that you may receive, in lieu of any actual item, a voucher that you can redeem to receive such item. You also understand that you may need to take further action (for example, by responding to an email from CrossBorderPost) to redeem your offer, all as disclosed in the offer details. The offer that you have received may not be combined with any other offer, and is not transferable and cannot be exchanged or redeemed for cash. Limit one (1) offer per user regardless of the number of accounts that user or its affiliates register.

FREE POSTAGE OFFERS: Free postage offers may be granted and shall expire pursuant to the terms of the applicable offer (and applicable state or federal law). Except where prohibited by applicable law, all unused free postage (issued pursuant to a free postage offer) shall expire and be deemed forfeited upon cancellation of your CrossBorderPost account. Other than as set forth in any free postage offer you may receive, you are responsible for the cost of the postage itself.

ACCOUNT CANCELLATION/TERMINATION
You may terminate or close your account at any time. However, depending on the service plan you selected, certain restrictions or fees may apply, as detailed below. To cancel, call CrossBorderPost customer support at 1-855-434-3477, Monday - Friday, 8:00 AM – 7:30 PM (EST). Online cancellation options may also be available. You will be asked to verify your account information and confirm your intent to cancel your account.
- Monthly Service Plan. You are free to end your monthly service plan at any time. If you terminate your monthly service plan after the applicable trial period, if any, has expired, your account will be handled as follows at the discretion of CrossBorderPost: (i) either a pro-rated/partial refund of that month’s service fee will apply and your account will be closed immediately; or (ii) your account will remain open and accessible until the end of that month’s billing cycle, at which point the last monthly service fee (for the preceding month) will be charged and the account will be closed and no longer accessible.
- Term Service Plan. If you terminate your term service plan after the applicable trial period, if any, has expired but before the end of your term, you will be required to pay an early termination fee equal to your monthly billing fee multiplied by the number of months remaining on your term. (If you cancel mid-billing cycle, that month’s billing fee will also be charged in full.)
- Pre-Paid Plan. If you terminate a pre-paid plan after the applicable trial period, if any, has expired, your account will be closed immediately and you will not receive any refund. Except where prohibited by applicable law, unused free or other postage related to an offer, reflected in your account is never refunded; such credits, if any, expire and are forfeited automatically upon termination of your account. Any monthly service fee credits (for trial periods), if any, are likewise not redeemable or refundable. Non-offer related, non-pre-paid account will be refunded pursuant to USPS AND OTHER CARRIER SERVICES regulations. You may request a refund of your non-offer related postage balance when you call to close your account. If you have unpaid service fees or other outstanding charges, or a user initiated postage refund request is pending (see User Refunds for Unused on Misprinted Transactions; Destruction of Unused or Misprinted Transactions below for additional details), your refund, if approved, may be delayed or used to pay, in whole or in part, the outstanding balance.
TRIAL OFFER TERMS AND RESTRICTIONS
No Risk Trials; the 4 Week Trial: If the plan that you select includes a trial offer (for example, the “4 week Trial”), you may use our service without incurring a service fee charge during the time period specified in your trial, beginning from your registration date. If you cancel your account before the end of your trial period, you will be charged only for any actual shipping and mailing activity or other specific transactions; you will not be charged a service fee. However, if you do not cancel your account before the end of your trial period, at the end of the trial period, you will be charged a service fee from the commencement of your service, including for the period of the trial offer. The trial period is not a free period if service is not cancelled before the end of the trial period. So, for example, if you are a monthly service fee user who signs up for a four week trial offer and you do not cancel within the trial period, after the end of the trial period, you will be charged (a) a monthly service fee covering the first billing cycle including the trial period, and (b) then one month later you will be charged the next monthly service fee covering the preceding month, and you will continue to be charged a monthly service fee unless and until you cancel your account. Each fee will be charged at the end of the billing cycle – in other words, at the end of the month of service to which the fee applies.
Free Trials: If the plan you select does offer a “free trial”, then you will not be charged a service fee for the period of the free trial offer; i.e., even if you fail to cancel following the trial period, you will not incur a service fee for the trial time period.

METHOD OF PAYMENT
CrossBorderPost currently accepts Visa, MasterCard, American Express, and Discover. Alternatively, you may set up an automated debit from your bank savings or checking account. Acceptable payment methods are subject to change at any time. You must include correct information (e.g., the address and phone number the credit card issuer has on file for you) when enrolling. Incorrect information may cause delays in establishing service. All information received from you, including credit card and/or bank account information, will be treated in accordance with CrossBorderPost’s Privacy Policy. By utilizing our services, you are consenting to be contacted at the phone number you select to authenticate such phone number, and you will complete the steps required to confirm such authentication. If you select to receive a text message, wireless and text message fees may apply from your carrier. Please note that CrossBorderPost may receive updated information regarding your payment card account, debit card account or bank account from your financial institution and by accepting this Agreement you hereby consent to such updating. For example, CrossBorderPost may receive updated card expiration date or account number information. During account registration, CrossBorderPost may verify that your payment card is valid for the service fees associated with your service plan. CrossBorderPost reserves the right to charge you any unpaid fees or other delinquent obligations by your provided payment method including, but not limited to, your credit/debit card or direct debit from a checking account (ACH) if such checking account information has been provided to be debited via ACH by CrossBorderPost for any purpose. You hereby give CrossBorderPost permission for such payment method charges or debits to your checking account for any overdue fees or other delinquent payments owed. The billing entity for part or all of the services provided by Company may be that of a subsidiary, affiliate or partner organization of Company and you hereby consent to any such billing, including changes to the billing entity from time to time.

DEBIT NOTICE WAIVER: If you elect to pay CrossBorderPost via a debit card, you hereby waive your rights under 12 C.F.R. 205.10(d) to receive ten days’ advance notice of the amount and date of all varying electronic fund transfers, so long as the transfer falls inside the range of $0.01 and the sum of any amounts you authorize for insurance transactions, mailing and shipping charges, hidden postage labels, reset fees or other non-recurring charges.

ACCOUNT FUNDING
You may add funds to your CrossBorderPost account up to the amount of your maximum permitted balance. The minimum purchase (to fund your account) and the maximum permitted CrossBorderPost account balance varies by service program. You may also have the option to set your CrossBorderPost account to pre-fund automatically when the balance is low.

With the exception of certain CrossBorderPost services, which may require you to maintain a minimum balance in your CrossBorderPost account for a specific duration following the transaction, you are allowed to print or create labels up to the current balance of pre-funding in your account, as long as all service fees have been paid. If any service fee payment cannot be completed successfully, your account will be suspended until payment is made. You will be notified that your service has been temporarily suspended until all overdue balances have been paid.

If your account balance becomes negative, you authorize CrossBorderPost to automatically charge your payment method and/or seek reimbursement so that the account balance is no longer negative (to cover previously selected mailing and shipping transactions, short-paid transactions or other requested purchases with CrossBorderPost). If you utilize services requiring a minimum balance, and your account balance falls below that minimum, you authorize CrossBorderPost to automatically charge your payment method and/or seek payment to maintain that minimum balance. The minimum additional funding amount for insufficient or negative account balances is $10, and you authorize these charges whether your CrossBorderPost account is active, suspended, or canceled.

BILLING DATE
Recurring, Service Fee Billing: CrossBorderPost’s service fee and any other applicable fees due will be automatically charged to the account holder’s credit card, debited from the account holder’s debit card or collected via Direct Account Withdrawal from the account holder’s bank account at the end of each billing cycle.
Account Funding and Product Purchase Billing: Purchases for your account balance and product purchases, as well as any fees related to such purchases, will be charged to the account holder’s credit card, debited from the account holder’s debit card or collected via Direct Account Withdrawal from the account holder’s bank account at the time of purchase.

MAILING & SHIPPING ADJUSTMENT TRANSACTIONS
If you use a shipping service that is paid only when the label is used or if it is determined by CrossBorderPost or a carrier partner of CrossBorderPost that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a USPS AND OTHER CARRIER SERVICES shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), CrossBorderPost may automatically deduct the amount for the unpaid or short-paid transaction from your account balance. You will be able to review these adjustments in your account history and reports. If one or more of these payments cannot be collected from your account due to a lack of available funds, your account billing method may be charged (with a minimum charge of $10.00) until you fund your account to cover all outstanding payments and your account may be suspended. CrossBorderPost reserves the right to retain the services of a collection agency to recover the amount due for outstanding payments.
CROSSBORDERPOST TRANSACTIONS AND RELATED SERVICES
Third Party Partners: Certain shipping transactions may be offered through our CrossBorderPost service, including but not limited to the Global Advantage Program, which enables our customers to ship packages from the United States and international posts at discounted rates (hereafter, “CrossBorderPost”). We act as your carrier and are primarily responsible for the fulfillment of the CrossBorderPost services offered through our network of third party parcel processing facilities that are selected and directed by us. If you ship eligible items to a destination through CrossBorderPost, you may first be required to ship the item through a third party parcel processing facility which will then route the item to the destination address. You acknowledge and understand that we may direct one or more third-party global shipping provider(s) to oversee the processing, customs clearance, and shipment and the return of the item so long as your shipment meets the terms and conditions of this program and any other applicable third party requirements. Eligible shipment items and quantities are generally governed by the origin and destination country’s postal regulations, import and export laws, rules and requirements. Ineligible items that are shipped may be returned, seized, destroyed, or disposed of pursuant to such laws, rules and requirements. Please contact us for additional information about eligible items and quantities. You acknowledge and agree that we have the absolute discretion to disable the CrossBorderPost service from your account.
Bulk Inbound Shipping Services: If you are using Bulk Inbound Shipping Services, such as CrossBorderPost’s SmartSaver service or any other branded bulk inbound shipping services offered by CrossBorderPost, then you are responsible for printing and affixing the following two labels: (1) the designated shipping label to each parcel, which contains the parcel’s final destination address; and (2) the designated third party carrier label addressed to the assigned processing facility for the receptacle containing the bundled parcels. You may be provided USPS AND OTHER CARRIER SERVICES labels for the receptacle(s) which must be used by the ship date printed on the label; otherwise, the receptacle label(s) will be automatically refunded and unusable. If you are not provided with USPS AND OTHER CARRIER SERVICES labels, you may be provided with an account number for a third party carrier. Such account number shall only be used to print shipping labels for the instructed service for your receptacle(s) shipped to the processing facility. In the event that labels are generated that are not used for the Bulk Inbound Shipping Services or the instructed service, CrossBorderPost will charge you for shipping costs and may assess an additional fee and/or disable the program on your account. Parcels that do not reach the instructed location including parcels that are sent to the incorrect location, may not be processed through the bulk inbound shipping services. Parcels that do not have the correct bulk inbound shipping label may not be processed.
Pickup Services: If you are using Pickup Services, such as CrossBorderPost SmartSaver Pickup, or any other branded pickup service offered by CrossBorderPost, then you are still responsible for affixing the destination label on each parcel and may be required to bundle the parcels into a receptacle or other shipping supplies provided by our pickup agent. The receptacle and/or parcels must be picked up by our assigned carrier(s) at designated time(s)/date(s). In order for the parcel to be picked up successfully, you must follow the prescribed procedure for local pickup (below). Failure to follow the guidelines, may impact the deliverability of the parcels and cost of the services. Each parcel will be subject to the same restrictions and policies as CrossBorderPost, unless noted otherwise in these Terms.
Procedures for Pickup Services: Guidelines for pickup services may be found by clicking here.
Interchangeability of Services Used: CrossBorderPost may substitute services in its sole discretion, but CrossBorderPost generally offers substitute services that are similar to the originally selected service. In the event that another service is used, commercially reasonable efforts will be made to maintain a similar service standard.
Fees and Adjustments: CrossBorderPost may change prices and fees, in its sole discretion, at any time. The fees for CrossBorderPost may include both CrossBorderPost and third party carrier fees. The total of the fees may be included within the shipping rates provided to you and will not be separately delineated from the overall charge. Rates for services charged will be based on the rates that are available for your account and may be updated by CrossBorderPost in its sole discretion. For parcels where you provide incorrect shipping details about the parcel (such as weight, address, dimensions, service type or package type), CrossBorderPost reserves the right, at its sole discretion, to either (i) deliver the parcel(s) at an increased rate that will be automatically charged to you, (ii) return the parcel(s) to you with the cost of the return and processing of the return charged to you, or (iii) destroy or dispose of the parcel(s), with the cost charged to you. In the event that the assessed rate cannot be calculated using the CrossBorderPost rates (for example, in the event that the actual weight of the shipment exceeds the maximum weight supported by the program), you will be charged for the replacement service, which may include a domestic label, if applicable. For example, you might be automatically charged for a domestic Priority Mail Retail Package (rated based on transportation from your facility to the third-party shipping facility, and any balloon/oversized surcharges as required per USPS AND OTHER CARRIER SERVICES rates and requirements) plus the cost of a Priority Mail International Retail Package (rated based on transportation from the third-party shipping facility to your intended international recipient, plus any balloon/oversized surcharges as required per USPS AND OTHER CARRIER SERVICES rates and requirements). Note that in the event that CrossBorderPost does not supply a domestic label, domestic Priority Retail Package rates will not be included in any adjustments.
Duties and Taxes: Some CrossBorderPost services offer expedited customs clearance which require full payment of duties and taxes. CrossBorderPost provides various ways to pay duties and taxes, including and not limited to: (i) duties and taxes are deducted from your account balance; (ii) duties and taxes are collected by CrossBorderPost from the recipient before their parcel leaves a CrossBorderPost processing facility; (ii) duties and taxes are collected by CrossBorderPost by the destination carrier from the recipient at the time of delivery. Improper classification of items in your parcel could result in adjustments to your account balance, an increase in the amount collected from the recipient, delay, disposal, or return. Note that due to international currency changes, the amounts may vary based on currency conversion at the time of your transaction. An additional administration fee related to the collection of duties and taxes may also apply. If your transaction requires the payment of duties and taxes by the recipient and your recipient refuses to pay for those amounts, you may be required to pay for the goods to be returned, destroyed, or disposed of or for other amounts imposed.
Click here for terms that apply to CrossBorderPost’s Canada Delivered Duty Paid Program.
Refunds: No refunds shall be applicable for a CrossBorderPost shipment that has been provided to any carrier. In addition, no rate credits shall be applied in the event your shipment could have qualified for a less expensive rate but you did not select that rate.
Undeliverable Parcels: A parcel is considered undeliverable if (i) the recipient’s address is incomplete, illegible, incorrect or cannot be located, (ii) delivery cannot be made because of the unavailability or refusal of an appropriate person to accept delivery or sign for delivery of the shipment on the initial delivery attempt or reattempts, (iii) the parcel is unable to clear customs, (iv) the recipient refused to pay for duties and taxes as required by that method of delivery, (v) the shipment of the parcel would likely cause damage or delay to other shipments or goods, or cause injury, (vi) the parcel contains restricted, illegal, or otherwise prohibited items, (vii) the parcel’s contents or packaging are damaged to the extent that re-wrapping is not possible. If the parcel is undeliverable for any reason, we may attempt to notify you and to arrange for the return of the parcel, subject to any local regulatory restrictions. Additionally, we may, in our sole discretion, return the parcel to you or destroy or dispose of the parcel. You will be liable for any and all costs, charges and fees incurred in returning or disposing of an undeliverable parcel.
Parcel Coverage: In the event your parcel is lost and/or damaged prior to delivery, the CrossBorderPost service offers a limited Parcel Coverage program pursuant to the following terms. Note, Parcel Coverage through CrossBorderPost is not package insurance. Actual package insurance must be added as a separate transaction.
- Parcel Coverage may only be requested for parcels that receive one or more CrossBorderPost tracking events, beyond the initial acceptance event and are either never received by the recipient and/or are damaged.
- Parcel Coverage will be limited to the sum of the value of the contents as specified on the customs form at the time of shipment less any salvage value (the total amount not to exceed $100 unless indicated otherwise) PLUS the amount the shipper paid for shipping fees for the respective CrossBorderPost service.
- Requests for Parcel Coverage must be filed between 30 and 90 days from the original ship date using the claim form available on our website and must be signed by you and the addressee, click here for additional information.
- In order for CrossBorderPost to consider a claim for damage, the contents, original shipping cartons, and all packaging material must be available to us for inspection. Your claim may be denied if the shipment cannot be made available to us or we find the shipment was not adequately prepared according to the CrossBorderPost Shipment Preparation Guidelines which can be found by clicking here.
- Coverage is not applicable to undeliverable and rejected parcels or parcels that contain restricted, illegal, or otherwise prohibited items.
- You should review the laws and regulations of the destination country to ensure that your parcels will not be rejected on the basis that it contains restricted, illegal or otherwise prohibited items. In the event that your parcel contains such items, the carrier or customs official reserves the right to dispose of your parcel without any compensation to you.
Appointment of Agent: Pursuant to a routed export transaction under the U.S. Export Administration Regulations and Foreign Trade Regulations, your recipient, as the Foreign Principal Party in Interest, will agree to assume responsibility for the export shipment, with CrossBorderPost’s third party shipping partner(s) acting as your recipient’s forwarding agent. You remain liable for the accuracy of information you provide about shipments, and you agree to provide timely responses to requests for additional information.
Right of Inspection: You agree that we, our shipping partners, or any governmental authority including customs and security may open and inspect your shipment at any time. You acknowledge and agree that CrossBorderPost, our shipping partners, or any governmental authority may, at its sole discretion, decide to destroy or dispose of a parcel in the event a determination is made that such destruction or disposal, as the case may be, is required (for example, prohibited items are shipped through CrossBorderPost or there is suspected fraud associated with the transaction).
Sharing of Information: Notwithstanding anything in the CrossBorderPost Privacy Policy to the contrary, you consent to the disclosure of certain personally identifiable information, as well as shipping item information (including but not limited to recipient and package content information), by CrossBorderPost and its partners to any third party shipping partner utilized as part of the CrossBorderPost service, and, in addition to other third parties (such as customs and revenue authorities, as well as other government agencies), in connection with the processing, export and customs clearance, and international transportation of any shipment. CrossBorderPost cannot control the privacy policies of its third party partners and their service providers and you hereby waive any claim related to the disclosure of personally identifiable or shipment information as part of CrossBorderPost.
Transit Times: Some CrossBorderPost transactions may include a quoted transit time, which represents an estimate by CrossBorderPost for the respective service; actual transit times may vary. Weekend days, public holidays, bank holidays, delays caused by customs, delays attributable to compliance with mandatory local security requirements or other events beyond our control are not included when we quote door to door delivery times in our published literature. The route and the method by which we transport your shipment shall be at our sole discretion.
Countries Served: A list of countries approved to ship to under this agreement can be found by clicking here. We reserve the right to add or remove countries from this list at any time.
Additional CrossBorderPost Info: Additional information about CrossBorderPost, including policies governing eligibility, service delivery times, weight and size restrictions, handling of lost, damaged, and undeliverable items, rates, shipment insurance, returns, and refunds can be found by clicking here.

USER REFUNDS FOR UNUSED OR MISPRINTED TRANSACTIONS; DESTRUCTION OF UNUSED OR MISPRINTED TRANSACTIONS
You may request a refund for mailing and shipping unused transactions, subject to the following rules and limitations, for any unused or misprinted items:

Authorized User Request: You acknowledge and agree that CrossBorderPost and/or its authorized partners, to the extent necessary by any carrier service, is appointed to act on your behalf to request and obtain refunds. In addition to CrossBorderPost’s refund requirements set forth in this agreement, refund requests are further subject to the rules and requirements of CrossBorderPost’s third party carrier services, including the USPS AND OTHER CARRIER SERVICES. CrossBorderPost makes no guarantee that a refund will be made.
Unused or Misprinted Postage: Unused and/or misprinted mailing and shipping labels or “postage” shall be defined as an envelope, label, plain paper, label stock containing carrier-compliant labels, or electronic image files, with full, intact indicium which is scan-able and unused. Postage handled and/or returned to sender shall not be considered valid unused and/or misprinted postage.
Time Limit: You must complete the refund request within thirty (30) days of generating the mailing or shipping label.
Active Account Required: Your account must be active and in good standing to request a refund and at the time the refund is to be credited to your account, in order for the refund to be processed and your account to be credited.
Refund Process: Learn how to submit your refund request by clicking here. You must follow all of the steps listed and provide all of the required information to initiate and complete your refund request, including the return or destruction, if required, of the printed or misprinted but unused mailing and shipping labels. Incomplete requests will not be processed.
Refund Rejections: You take the risk of the carrier partner improperly rejecting a refund request. CrossBorderPost will not refund the transaction unless the relevant carrier partner approves the refund.
Reimbursement of CrossBorderPost Account: If you manually initiate a refund request and such request is completed within thirty (30) days of purchasing/printing the label pursuant to CrossBorderPost requirements, your account is active and in good standing, and the relevant carrier approves the refund, CrossBorderPost will credit your account for the full value of the transaction to be refunded, as approved by the carrier. Refund processing times may vary. If you have an outstanding balance in any amount (including but not limited to for unpaid service fees or unpaid termination fees) you may not receive any reimbursement credit until your account is brought current. In addition, CrossBorderPost may, in its sole discretion, deduct such unpaid fees from any refund otherwise due.
Refund Assist Requests: If your account is eligible and approved for Refund Assist processing, CrossBorderPost will identify labels that may be eligible for refunds for your review, submit refund requests on your behalf, and update your account balance once processed refunds are received. CrossBorderPost shall charge a fee that may be deducted directly from the total refunded amount in your account, for all processed automated refunds received through the Refund Assist program. Potentially eligible labels will be limited to labels that include any form of shipping label tracking codes or other identifying characteristics that are scanned and generated by CrossBorderPost, subject to modification at any time at CrossBorderPost’s sole discretion.
In the event that labels may be eligible for refunds, you hereby authorize CrossBorderPost as your agent in fact to submit refund requests on your behalf to carriers for such labels without further instruction from you and agree to cooperate in submitting the refund request and to take all steps necessary to perfect the refund request that may be reasonably requested of you. You hereby release CrossBorderPost from any responsibility, any liability, or any causes of action arising out of or related to improper refund requests submitted by CrossBorderPost on your behalf, including but not limited to refund eligible labels that were not identified or refund requests that were denied upon submission. It remains your sole responsibility to identify any labels that have not been identified and submitted on your behalf by CrossBorderPost.
Destruction of Unused or Misprinted Postage: All transactions printed through CrossBorderPost with a designated mailing date, expire after that date (USPS AND OTHER CARRIER SERVICES transactions expire pursuant to the Code of Federal Regulations). USPS AND OTHER CARRIER SERVICES misprinted or unused labels must be destroyed or returned to the USPS AND OTHER CARRIER SERVICES, as provided in the Domestic Mail Manual (see Section 14), regardless of whether a refund is requested.

PAY-ON-USE SHIPPING LABELS:
CrossBorderPost’s Pay-on-Use shipping label feature, hereafter referred to as “Pay-on-Use” is a program offered to qualified CrossBorderPost customers. This program enables such qualified CrossBorderPost customers to print service shipping labels (either outbound or returns) for which shipping charges are paid when the label is scanned by the carrier in the mail stream (known as Pay-on-Use), rather than at the time the label is printed (known as pre-paid).

Payments: CrossBorderPost will automatically debit the applicable account balance for shipping charges and any applicable transaction fees for any Pay-On-Use label that is scanned by the carrier in the mail stream. Because rates can vary over time, you hereby agree that the shipping charges debited from your account balance may be calculated based on the customer rate at the time the label is scanned by the carrier in the mail stream, not at the time the label is printed. In addition to shipping charges and other applicable account fees, CrossBorderPost reserves the right to charge additional fees for participation in the Pay-On-Use Program. You are responsible for paying for any Pay-On-Use label that is scanned before the applicable label’s expiration date (expiration dates vary by carrier).
Restrictions: Pay-on-Use labels designated as return labels shall not be used as original outbound shipping labels. Pay-On-Use labels are not eligible for refunds. If you participate in the Pay-On-Use program, you may be required to maintain balance sufficient to cover the cost of the Pay-On-Use labels. Your access to the Pay-On-Use program may be disabled immediately if CrossBorderPost determines, in its sole discretion, that your account is delinquent or that you are misusing the Pay-On-Use program.
Termination: Even after your account is terminated (by you or CrossBorderPost), you must still pay for any Pay-On-Use labels that are scanned before the labels’ expiration dates.

POSTAL POSTAGE ACCOUNT REQUIREMENTS
By and as a result of accepting these Terms, you are also entering into an Agreement with the United States Postal Service (USPS AND OTHER CARRIER SERVICES) in accordance with the Domestic Mail Manual (DMM) 604.4, Postage Payment Methods, Postage Meters and PC Postage Products (Postage Evidencing Systems or “PES”). You accept responsibility for control and use of your account and the PES printed therefrom. You agree and certify that: (i) you will comply with all laws and regulations applicable to USPS AND OTHER CARRIER SERVICES, including, without limitation, the provisions of the Domestic Mail Manual and the International Mail Manual, (ii) you do not owe any money to the USPS AND OTHER CARRIER SERVICES and you are not a controlling member or officer of an entity that owes money to the USPS AND OTHER CARRIER SERVICES, and (iii) you authorize CrossBorderPost to disclose your personal information to the USPS AND OTHER CARRIER SERVICES and such other information retained by CrossBorderPost that may enable the USPS AND OTHER CARRIER SERVICES to collect debts owed to it.

You acknowledge that you have read the Domestic Mail Manual 604.4, Postage Payment Methods, Postage Meters and PC Postage Products (Postage Evidencing Systems) and agree to abide by all rules and regulations governing its use.

Failure to comply with the rules and regulations contained in the DMM or use of the PES in any fraudulent or unlawful scheme or enterprise may result in the revocation of this agreement.

You further acknowledge that any use of this PES that fraudulently deprives the USPS AND OTHER CARRIER SERVICES of revenue can cause you to be subject to civil and criminal penalties applicable to fraud and/or false claims against the United States. The submission of a false, fictitious or fraudulent statement can result in imprisonment of up to five (5) years and fines of up to $10,000 (18 U.S.C. 1001). In addition, a civil penalty of up to $5,000 and an additional assessment of twice the amount falsely claimed may be imposed (3 U.S.C. 3802).

You further understand that the rules and regulations regarding the use of this PES as documented in the DMM may be updated from time to time by the USPS AND OTHER CARRIER SERVICES and it is your obligation to remain up to date on the rules and regulations and to comply with any current and future rules and regulations regarding its use.

You acknowledge, agree, and warrant that: (1) you bear full responsibility and liability for obtaining authorization to reproduce and otherwise use the image printed by a postage evidencing system as proposed (including, without limitation, any trademarks, slogans, likenesses or copyrighted material contained in the image); (2) you in fact have the legal authority to reproduce and otherwise use the image as proposed; and (3) you understand that images or other matter is not provided, approved, or endorsed in any way by the Postal Service.

USE OF SERVICE AND COMPLIANCE WITH LAWS
You represent and warrant that your use of the Services will comply with all applicable laws and regulations. You’re responsible for determining whether the Services are suitable for you to use in light of your obligations under any regulations like U.S. state or federal data or privacy laws, HIPAA, GLB, EU data privacy laws (including the General Data Protection Regulation) (collectively, “EU Data Privacy Laws”), United States export control laws and regulations and economic sanctions laws and regulations (“U.S. Export Control Laws and Regulations”), or other applicable laws. If you’re subject to regulations (for example, HIPAA) and you use the Service, then we won’t be liable if the Service doesn’t meet those requirements. You may not use the Service for any unlawful or discriminatory activities, including acts prohibited by the Federal Trade Commission Act, Fair Credit Reporting Act, Equal Credit Opportunity Act, Children’s Online Privacy Protection Act, or other laws that apply to commerce. You will comply with CAN-SPAM and any other laws applicable to emailing third parties. You will get and maintain all necessary permissions and valid consents required to lawfully transfer data to us and to enable such data to be lawfully collected, processed, and shared for the purposes of providing any Service or as otherwise directed by you.

If you collect any personal information pertaining to a minor and store such information within your account, you represent and warrant that you have obtained valid consent from the minor according to the applicable laws of the jurisdiction in which the minor lives, or that you have otherwise obtained the required parental or guardian consent according to the applicable laws of the jurisdiction in which the minor lives.

If you are located in the European Economic Area, the United Kingdom, or Switzerland (collectively, the “EEA”) and/or distribute any Campaigns through the Service to anyone located in the EEA (each an “EEA Member”), you acknowledge and agree that we have your prior written authorization to respond, at our discretion, to any data subject access requests we receive from your contacts made under EU Data Privacy Laws, or, alternatively, we may direct any such contacts to you so that you can respond to the request accordingly. “Campaign” is defined as an online marketing and transactional email platform that allows you to, among other things, create, send and manage certain marketing campaigns and mailings.

You agree to indemnify and hold us harmless from any losses, including all legal fees and expenses that result from your breach of this Section 15.

ADDITIONAL PRIVACY, EMAIL AND DATA TERMS
By agreeing to these Terms, you promise to follow these rules:
- You will not send spam. Spam can be in the form of bulk emails or one to one
- You will not use purchased, rented, or third-party lists of email addresses.
- You own or have permission to use all of the material, content, data and information (including your personal information and the personal information of others) you submit to CrossBorderPost in the course of using any Service (“Content”).
- You will not send anything offensive, promote any illegal good or activity, pornography or sexually explicit content and that your use of the Service is not related to the following types of services, products, or content: escort services, mail-order bride/spouse finders, international marriage brokers, and other similar sites and services; hookup, swinger, or sexual encounter sites or services; pharmaceutical products; work from home, make money online, and lead generation opportunities; gambling services or products; multi-level marketing; affiliate marketing; credit repair and get out of debt opportunities; list brokers or list rental services; services selling “Likes” or followers for a social media platform. Also, we do not allow businesses involved in any aspect of the sale, transaction, exchange, storage, marketing or production of crypto-currencies, virtual currencies, and any digital assets related to an Initial Coin Offering, to use CrossBorderPost to facilitate or support any of those activities.
- You will not put into your Campaigns or account any material that was not created by you, provided for you to use, or that would violate the rights of third parties. That includes text, photos, graphics, and other content.
- You will not use any misleading or incorrect names, addresses, email addresses, subject lines, or other information in the Service or in any Campaigns created, managed or sent using a Service.
- You will not share your password.
- You will not use an outside unsubscribe process when sending bulk content to a list hosted in CrossBorderPost.
- You will not set up multiple accounts for any person or entity in order to send similar content, unless you’re part of a franchise or agency.
- You will not import or incorporate any of this information into any lists, emails or uploads to our servers: Social Security numbers, passwords, security credentials, or sensitive personal information.
- You will not send Campaigns that will be delivered to recipients as text, SMS, or MMS messages unless using a feature designed for that purpose.
- You will not upload or send to purchased, rented, third-party, co-reg, publicly available data, or partner lists of any kind.
- You will not send or forward personal mail.
- You will not send content created in CrossBorderPost through another service.
- You will not host images on our servers for any purpose other than for your use of the Service.
- You will not host Content on our servers for any purpose other than for your use of the Service.
- Except as permitted under our Standard Terms of Use, take any action intended to avoid our billing thresholds. CrossBorderPost does not allow accounts that promote or incite harm toward others or that promote discriminatory, hateful, or harassing Content. To this end, we may suspend or terminate your account if you send a Campaign or otherwise distribute any Content that we determine, in our sole discretion, contains either of the following:
  - A Threat of Physical Harm. This means any statement, photograph, advertisement, or other Content that in our sole judgment could be reasonably perceived to threaten, advocate, or incite physical harm to or violence against others.
  - Hateful Content. This means any statement, image, photograph, advertisement, or other Content that in our sole judgment could be reasonably perceived to harm, threaten, promote the harassment of, promote the intimidation of, promote the abuse of, or promote discrimination against others based solely on race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, disease, or immigration status.
  We also may suspend or terminate your account if we determine, in our sole discretion, that you are either:
- an organization that has publicly stated or acknowledged that its goals, objectives, positions, or founding tenets include statements or principles that could be reasonably perceived to advocate, encourage, or sponsor Hateful Content or A Threat of Physical Harm;
- a person that has publicly made a comment or statement, or otherwise publicly made known a position, including by membership in an organization as discussed above, that could be reasonably perceived as Hateful Content or A Threat of Physical Harm; or
- a person or organization that has acted in such a way as could be reasonably perceived to support, condone, encourage, or represent Hateful Content or A Threat of Physical Harm. If you violate any of these rules, then we may suspend or terminate your account.
Reporting Abuse
if you think a CrossBorderPost customer is violating any of these Terms, please notify us immediately. If you received spam you think came from a CrossBorderPost customer, please report it to our customer care team at 1-855-434-3477.

LEGAL DISCLAIMERS
SERVICES PROVIDED “AS IS;” NO REPRESENTATIONS OR WARRANTIES:

THE CrossBorderPost WEBSITE, CrossBorderPost SERVICES, CrossBorderPost SOFTWARE, INCLUDING ANY VARIATIONS THEREOF, ANY SITE LINKS AND ALL OTHER DOCUMENTATION ARE PROVIDED “AS IS.”

CrossBorderPost MAKES NO PROMISES, WARRANTIES, OR REPRESENTATIONS OF ANY KIND, AND CrossBorderPost SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE SUBJECT MATTER HEREOF, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

CrossBorderPost MAKES NO REPRESENTATION OR WARRANTY THAT THE OPERATION OF THE CrossBorderPost WEBSITE, PRODUCTS OR SERVICES WILL BE UNINTERRUPTED OR ERROR FREE OR THAT CrossBorderPost PRODUCTS AND SERVICES WILL BE AVAILABLE FOR PURCHASE FROM THE CrossBorderPost WEBSITE.

LIMITATION ON DAMAGES: WITHOUT LIMITING THE FOREGOING, CrossBorderPost ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY OF THE FOLLOWING: (A) ERRORS OR OMISSIONS IN THE CONTENT DELIVERED BY CrossBorderPost (THROUGH ANY MEDIUM); (B) RECOMMENDATIONS OR ADVICE PROVIDED BY CUSTOMER SERVICE; (C) ANY FAILURE OR INTERRUPTION IN THE AVAILABILITY OF THE CrossBorderPost SERVICE AND/OR WEBSITE OR USER INTERFACES, (D) DELIVERY AND OR DISPLAY OF ANY CONTENT OR SERVICES BY CrossBorderPost (THROUGH ANY MEDIUM); (E) ANY LOSSES OR DAMAGES ARISING FROM THE USE OR VIEWING OF THE CONTENT, SOFTWARE OR SERVICES PROVIDED BY CrossBorderPost, INCLUDING BUT NOT LIMITED TO ANY LOSSES OR DAMAGES ARISING FROM DOWNLOADING OF SOFTWARE, DOWNLOADING AND/OR USE OF ANY OTHER SOFTWARE, OR ANY CONDUCT BY USERS OF THE CrossBorderPost SERVICE, WEBSITE OR USER INTERFACES.
IN NO EVENT SHALL CrossBorderPost, OR ANY OF ITS AFFILIATES, SERVICE PROVIDERS, OR ANY LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSS, WHETHER OR NOT CrossBorderPost IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, REGARDLESS OF ANY THEORY OF LIABILITY, ARISING OUT OF OR IN ANY WAY CONNECTED WITH USE OR PERFORMANCE OF CrossBorderPost’S SERVICES, OUR WEBSITE AND USER INTERFACES, AND ALL CONTENTS AND SOFTWARE ASSOCIATED THEREWITH, OR OTHERWISE RELATED TO THE CrossBorderPost SERVICE, INCLUDING ANY CrossBorderPost STORE PURCHASES OR SPECIAL ITEMS ASSOCIATED THEREWITH. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES FOR LOSSES ARISING FROM THE USE OR INABILITY TO USE THE CrossBorderPost SERVICE, INCLUDING OUR WEBSITE AND USER INTERFACES, AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW IN CASES INVOLVING PERSONAL INJURY) EXCEED THE AMOUNT OF ONE MONTH’S FEE ON YOUR SERVICE PLAN. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS ITS ESSENTIAL PURPOSE. IF ANY APPLICABLE AUTHORITY HOLDS ANY PORTION OF THIS SECTION OR OTHER SECTIONS OF THESE TERMS OF USE, INCLUDING ANY PORTION OF THE PRIVACY POLICY OR ANY APPLICABLE EULA YOU ARE REQUIRED TO AGREE TO IN ORDER TO DOWNLOAD SOFTWARE, TO BE UNENFORCEABLE, THEN THOSE PORTIONS DEEMED UNENFORCEABLE SHALL BE SEVERED AND THE TERMS OF USE SHALL BE ENFORCED ABSENT THOSE PROVISIONS AND ANY LIABILITY WILL BE LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY APPLICABLE LAW.

DISPUTE RESOLUTION; AGREEMENT TO ARBITRATE; AND CLASS WAIVER
Agreement to Arbitrate; Class Waiver: You and CrossBorderPost agree that, except as provided below regarding small claims court proceedings, any dispute, claim or controversy arising out of or relating in any way to the CrossBorderPost services, including, without limitation, our PC Postage services, our website, your account(s), our CrossBorderPost online store, special offers, user interfaces, our Privacy Policy or our privacy practices generally, these CrossBorderPost Terms, and this Agreement to Arbitrate, shall be determined by binding arbitration. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. YOU AGREE THAT, BY AGREEING TO THESE TERMS, THE U.S. FEDERAL ARBITRATION ACT GOVERNS THE INTERPRETATION AND ENFORCEMENT OF THIS PROVISION, AND THAT YOU AND CrossBorderPost ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. This arbitration provision shall survive termination of these Terms and the termination of your CrossBorderPost account(s).
Pre-filing Mediation. In the event of a dispute, prior to initiating arbitration, the party asserting the claim must first send to the other, by certified mail with return receipt requested (or any successor service), a written Notice of claim (“Notice”). If you are the claimant, the Notice to CrossBorderPost must be addressed to: Legal Department - Dispute Resolution, CrossBorderPost Corporation, 9-9 Royalcrest Rd, Etobicoke, ON M9V 2L6, CANADA. If CrossBorderPost is the claimant, the Notice must be addressed to the address used for your membership account. The Notice must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought. Following receipt of the Notice, each party agrees to negotiate with the other in good faith about the claim. If the claim is not resolved to the satisfaction of the claimant within sixty (60) days after Notice is provided, the claimant may pursue the claim in arbitration or file a claim in small claims court.
ADDITIONAL ARBITRATION PROVISIONS:
Settlement Offers: During the arbitration, the amount of any settlement offer made by CrossBorderPost or you shall not be disclosed to the arbitrator.
Initiating A Claim: The form required to initiate an arbitration can be printed or downloaded from www.adr.org. Alternatively, you can contact the arbitration administrator by calling 800-778-7879.
Fees for Initiating Arbitration: If you are required to pay a filing fee to initiate arbitration, after CrossBorderPost receives notice of the initiation of arbitration, it will promptly reimburse you for your payment of the filing fee at the address we have for you on file (or the address provided in the Notice), unless your claim is for greater than US $10,000.
Applicable Rules; Administrator: The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879. The arbitrator is bound by the requirements of this Section of the Agreement. All issues are for the arbitrator to decide, including issues relating to the scope and enforceability of this Agreement to Arbitrate.
Location of Hearing: Unless CrossBorderPost and you agree otherwise, any arbitration hearings will take place in the county (or parish) of your billing address. (If you reside outside of the United States, any arbitration hearings will take place in your country of residence at a location reasonably convenient to you, but will remain subject to the AAA Rules including the AAA rules regarding the selection of an arbitrator). If your claim is for US $10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds US $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a written decision sufficient to explain the essential findings and conclusions on which the award is based.
Award Enhancement: If the arbitrator issues you an award that is greater than the value of CrossBorderPost’s last written settlement offer made before an arbitrator was selected (or if CrossBorderPost did not make a settlement offer before an arbitrator was selected), then CrossBorderPost will pay you the amount of the award or US $1,000, whichever is greater. Except as expressly set forth herein, the payment of all filing, administration and arbitrator fees will be governed by the AAA Rules.
Class Waiver: YOU AND CrossBorderPost AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and CrossBorderPost agree otherwise, the arbitrator may not consolidate the claims of more than one party, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable as applied to any claim asserted by you, the remainder of the arbitration provision set forth in this Section 18 shall still be applicable.
Injunctive Relief Limitation: The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.
Small Claims Procedure Alternative: Notwithstanding the foregoing binding arbitration procedure, either party may bring an individual action in small claims court (provided the claim otherwise qualifies for such program) as an alternative to proceeding with arbitration.

MODIFICATION OF TERMS
CrossBorderPost may modify these Terms at any time with 30 days advance notice (except in the event changes are required by applicable law to go into effect immediately) or upon direct acceptance by the user of the modified Terms. The 30 day advance notice period will commence when the revised Terms are uploaded to CrossBorderPost’s website and made accessible to the CrossBorderPost users. You acknowledge that CrossBorderPost may change these Terms at any time and from time to time pursuant to this provision and that posting the updated Terms on the CrossBorderPost website shall constitute adequate and sufficient notice, and you further agree to check for updates from time to time. The date the Terms were last updated will be noted at the top of the Terms. Any change shall only apply prospectively. Past transactions and interactions shall continue to be governed by the Terms in effect when such transaction or interaction occurred.

Your continued use of the CrossBorderPost website and/or service (including your account) following the effective date of an update to the Terms constitutes your affirmation that you have read, understand and accept the revised Terms.

MISCELLANEOUS:
The following miscellaneous terms are fully applicable and important. Please read them with the same degree of care you read the preceding provisions.
ACCOUNT ACCESS: All transactions originating from your account are your responsibility.
ACCOUNT DELINQUENCY: If you fail to pay your monthly service fee for three months or longer or you maintain a negative account balance, CrossBorderPost may elect, in its sole and absolute discretion, to terminate your account. In this event, in addition to all other fees due and owing, CrossBorderPost shall charge a $25.00 processing fee.
AUTHORITY: By completing the registration process, you agree to pay all fees incurred on your account in accordance with the terms of the service plan selected by you. If you change service plans or your account is automatically converted pursuant to Section 3, you agree to be bound by the payment terms of the new plan. If a CrossBorderPost account is established for a business or other entity, the person establishing the account represents that he or she has all necessary authority to establish an account with CrossBorderPost on behalf of the business or other entity.
COLLECTION: Each party agrees that if timely payment by the other of any amounts due is not made, the aggrieved party may pursue the claim directly or assign such claim for collection, and the collection agency may pursue the collection of the past due amounts and any interest or cost of collection permitted by law.
CREDIT VERIFICATION: CrossBorderPost reserves the right to verify the credit of all persons or companies applying for services.
CrossBorderPost INSURANCE: All rules, terms and policies related to “CrossBorderPost Insurance” shall be governed by the Insurance Terms and Conditions found on the CrossBorderPost website.
LOCATION, USER AND SIZE LIMITATIONS: CrossBorderPost issues small business/personal accounts and corporate accounts, and reserves the right to create and issue additional categories of accounts. Users who wish to use their account at more than one location (as defined by the single 9-digit zip code issued by the U.S. Postal Service), or who have more than 100 employees, or who wish to have multiple persons utilize a single CrossBorderPost issued account identifiers, or who meet any of the other criteria for establishing a corporate account which may be promulgated and posted on the CrossBorderPost website from time to time, are not eligible for small business/personal accounts. Such users must sign up for a corporate account. If you qualify for a corporate account, please contact Corporate Sales at (877) 395-4917. If you nevertheless sign up for a small business/personal account, or your company outgrows the limitations set forth in this section, a CrossBorderPost representative may attempt to contact you to reach agreement on an appropriate Corporate Account. Please visit the CrossBorderPost Corporate Accounts site by clicking here for more information on services available to you. CrossBorderPost may audit your use of the CrossBorderPost service governed by these Terms to ensure that you are in compliance with the Location, User and Size Limitations set forth herein. If CrossBorderPost determines, in its sole and absolute discretion, that you have violated the foregoing limitations, CrossBorderPost reserves the right to immediately suspend or terminate your service/account (without notice) and to collect from you the amount that you would have been required to pay under a CrossBorderPost Corporate Account. If multiple CrossBorderPost Corporate Account programs are potentially applicable to your situation and usage details, CrossBorderPost shall have sole and absolute discretion to select the program to use in calculating the amount due.
NO SUBLICENSE OR THIRD PARTY USE: You may use your CrossBorderPost account for transactions for your own direct use. CrossBorderPost does not grant the right to sublicense, resell, offer, or utilize any CrossBorderPost products or services such that CrossBorderPost products or services are stored, loaded, installed, combined, integrated or displayed as part of a product or software offering (including as part of an application programming interface) of yours to other third party products and services. CrossBorderPost does not allow you to sublicense, resell, offer, or utilize CrossBorderPost products or services to third parties (including customers of yours). If CrossBorderPost determines, in its sole and absolute discretion, that you have violated the foregoing limitations, CrossBorderPost reserves the right to immediately suspend or terminate your service/account (without notice).
ORDER ACCEPTANCE/REJECTION: CrossBorderPost reserves the right at any time after receipt of an order for products or services to accept or decline the order for any reason.
RELOCATION: You agree to provide updated address information to CrossBorderPost in the event of relocation.
CARRIER TERMS: You agree to be bound by the terms and conditions of each carrier and partner accessed through CrossBorderPost, and must accept such terms and conditions prior to using such carrier's services. Please note that each carrier may change their terms and condition within their sole discretion, and we strongly suggest that you visit each carrier's website regularly, to familiarize yourself with each company's individual terms and conditions, as well as any potential changes, prior to using each service.
RISK OF LOSS: The risk of loss and title for non-postage products purchased from CrossBorderPost passes to you upon our delivery of the purchase to our common carrier for delivery to you.
SALES AND USE TAX: No sales tax is charged on the purchase of postage. If required by applicable law, sales/use/other taxes may be charged/collected on non-postage purchases and service fees. You are responsible for the payment of all sales, use, or other taxes owed on products, services or taxable items purchased or utilized, regardless of whether such taxes are collected by CrossBorderPost at the time of purchase.
SERVICE CHANGES: CrossBorderPost reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, any functions and features of its services, in its sole discretion, with or without notice, all without liability to you, except where prohibited by law. CrossBorderPost reserves the right, in its sole discretion, to offer selected products from its third party partners, including only selected services of the USPS AND OTHER CARRIER SERVICES, to each individual customer and does not warrant or represent that a full complement of services from each partner will be available through CrossBorderPost’s services. CrossBorderPost may, at its discretion, offer substitute services for any selected services, with substantially the same or improved service levels.
SOFTWARE DOWNLOAD: You are not required at this time to download and/or install software (or software plug-ins) in order to use CrossBorderPost’s services. However, downloading software may make certain additional CrossBorderPost services or features available to you. If you download software from the CrossBorderPost website, you may be asked to accept an end user license agreement as a condition to downloading the software. Use of the software is subject to the EULA and the terms set forth therein. In the event of a conflict between the EULA and these Terms, these Terms shall apply.
SOFTWARE USAGE: Subject to compliance with this Agreement and the EULA, CrossBorderPost software (download and/or web access) is provided for no additional consideration on a, non-transferable, limited, revocable, royalty-free basis.
WEBSITE MISTAKES: Although we make reasonable efforts to provide accurate pricing information and product descriptions, pricing mistakes, typographical errors or mistakes regarding product availability may occur. We reserve the right to correct such mistakes and errors.
VIOLATIONS OF LAW: CrossBorderPost services may not be used in violation of any law or in any way that interferes unreasonably with others’ use of the services.

TERMS RELATED TO EUROPEAN UNION DATA PROTECTION LAW
Additionally, if: (a) you are established in the European Union (“EU”); (b) you provide goods or services to customers in the EU; or (c) you are otherwise subject to the requirements of the EU General Data Protection Regulation (“GDPR”), Company’s processing on your behalf of Personal Data which is within the territorial scope of the GDPR is also subject to the following rules. All defined terms, not otherwise defined herewith shall be interpreted in accordance with the GDPR.

Before you provide Personal Data of your customers or that of other individuals to Company in order for Company to provide services, you must be in compliance with the GDPR.

You acknowledge that, for the purposes of the GDPR, Company is a Processor and you are the Controller of the Personal Data of you and your customers, for the purpose of it providing the services. Company may share the Personal Data with its agents or subcontractors or affiliates or other third party service providers for the sole purpose of providing or improving the services.

In relation to any Personal Data which is within the territorial scope of the GDPR provided by you to Company:

(i) You warrant, undertake and confirm that you have grounds for sharing the Personal Data with Company as envisaged;

(ii) You process and control the Personal Data in compliance with all applicable laws;

(iii) You consent to its use and you have obtained any necessary consents from the receiver of the goods (your customer) as required under the GDPR to pass to Company the details required to complete the services requested, including but not limited to name, address, email address, mobile telephone number, and contents of package;

(iv) You have made your customers aware that such details may be used by Company to enhance the delivery process for your customers and it may use notifications and geodata for that purpose. This may involve Company sharing such details with limited third parties’ data processors, for the purpose of completing the requested services; and

(v) You have told your customers that you use the Company’s services, and given them a link to our Privacy Policy.

Personal Data of EU Data Subjects that originates in the EU will be stored in the EU. As part of providing the services, this Personal Data may be transferred to other regions, including the United States, subject to the EU-US Privacy Shield or other appropriate conditions provided for in Chapter V of the GDPR. Prior to any such transfers the Customer will be notified of the specific countries to which the data may be transferred and the specific legal conditions applicable to the transfers.

(vi) Company retains the Personal Data processed on behalf of our Customers which is within the territorial scope of the GDPR subject to the requests of our Customers, the contractual and regulatory obligations to the USPS AND OTHER CARRIER SERVICES, our other partners, other legal requirements, and our retention schedule.

Processing by Company of Personal Data within the Territorial Scope of the GDPR on your behalf

To the extent that Company in the course of its provision of services to you under these terms of service processes on your behalf personal data which is within the territorial scope of the GDPR, Company will:
- Process the Personal Data as a Data Processor, only for the purpose of providing the services in accordance with documented instructions from you (provided that such instructions are commensurate with the functionalities of the services), and as may subsequently be agreed to by you. If Company is required by law to Process the Personal Data for any other purpose, Company will provide you with prior notice of this requirement, unless Company is prohibited by law from providing such notice;
- Ensure that Company’s personnel who access the Personal Data are subject to confidentiality obligations that restrict their ability to disclose Personal Data;
- Notify you if, in Company’s opinion, your instruction for the processing of Personal Data infringes the GDPR;
- Notify you promptly, to the extent permitted by law, upon receiving an inquiry or complaint from a Data Subject or Supervisory Authority relating to Company’s Processing of the Personal Data;
- Implement and maintain appropriate technical and organizational measures to protect the Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of Personal Data and appropriate to the nature of the Personal Data which is to be protected;
- Notify you promptly upon becoming aware of and confirming any accidental, unauthorized, or unlawful processing of, disclosure of, or access to the Personal Data and, at your cost and request, assist you with the notification of such incidents to data protection supervisory authorities and the persons whose data is affected, where required by the GDPR;
- Taking into account the nature of Company’s processing activities and at your cost and request, assist you, insofar as this is possible, to fulfill your obligations to respond to requests made by Data Subjects in relation to their rights under Data Protection Laws;
- Taking into account the nature of Company’s processing activities and at your cost and request, assist you to fulfill your obligations to conduct data protection impact assessments and consult with data protection supervisory authorities in relation to such assessments, where required by the GDPR;
- At your choice and cost, delete or return all the Personal Data to you on termination of this service agreement, and delete existing copies of such data unless Company is subject to a legal requirement under European Union or Member State law to retain such data beyond such term;
- At your cost and request, make available to you all information reasonably necessary to demonstrate Company’s compliance with its obligations under (a) through (i) above and allow for and contribute to audits, including inspections, conducted by you or another auditor mandated by you, but in each case only in relation to the Personal Data processed on your behalf by Company in the course of its provision of services under these terms of service.
In the course of providing the services, you acknowledge and agree that Company may use Subprocessors to Process the Personal Data. Company’s use of any specific Subprocessor to process the Personal Data must be in compliance with the GDPR and must be governed by a contract between Company and Subprocessor, which binds the Subprocessor to comply with the same data protection obligations as contained in this Section. Company will inform you of any intended changes concerning the addition or replacement of such Subprocessors, thereby giving you the opportunity to object to such changes.

You agree to fully indemnify Company, for any costs, fees, fines, and professional fees incurred due to a breach by you of the provisions of this Section.

Client also acknowledges that they may not sign up for CrossBorderPost services if they already maintain an active account with any of the carrier's listed in this Disclaimer.

As per National Motor Freight Classification 100-AA, Uniform Bill of Lading Terms and Conditions, Sec 7(c), "If the description of articles or other information on the Bill of Lading is found to be incorrect or incomplete, the freight charges must be paid based upon the articles actually shipped. As a result, the accuracy of the CrossBorderPost quote will depend on the information provided by the customer at the time of creating the Bill of Lading. This quote will be the basis for the initial invoice. All quotes are subject to change based on actual differences to weight, piece/pallet count, re-classification, shipping dimensions, commodity descriptions, address changes and all other charges that occur during transportation (re-delivery, appointment request, storage etc.). Further invoices will follow after the initial invoice to reflect any additional charges. These charges are due in full within the 30 day term of the date of invoice.

Actual weights of the individual shipments will be based on the relevant carrier's formula for dimensional weights. If the dimensional weight exceeds the actual true weight, the carrier's calculation of the dimensional weight will always apply. If there is a discrepancy between the weight that the client originally entered and the carrier's dimensional weight, carrier's dimensional weight will always apply. In such cases, the client acknowledges that their credit card will be charged the difference between the actual weight and the dimensional weight once that data has been provided by the carrier in question.

Client also acknowledges that they may not sign up for CrossBorderPost services if they already maintain an active account with any of the carrier's listed in this Disclaimer.

By using this website and its contents, you automatically agree to its terms and conditions.

Terms and Conditions of Use

SERVICE PRICING

CrossBorderPost ACCOUNT AND POSTAGE ASSIGNMENT

ACCOUNT DURATION

OFFERS

ACCOUNT CANCELLATION/TERMINATION

TRIAL OFFER TERMS AND RESTRICTIONS

METHOD OF PAYMENT

ACCOUNT FUNDING

BILLING DATE

MAILING & SHIPPING ADJUSTMENT TRANSACTIONS

CROSSBORDERPOST TRANSACTIONS AND RELATED SERVICES

USER REFUNDS FOR UNUSED OR MISPRINTED TRANSACTIONS; DESTRUCTION OF UNUSED OR MISPRINTED TRANSACTIONS

PAY-ON-USE SHIPPING LABELS:

POSTAL POSTAGE ACCOUNT REQUIREMENTS

USE OF SERVICE AND COMPLIANCE WITH LAWS

ADDITIONAL PRIVACY, EMAIL AND DATA TERMS

LEGAL DISCLAIMERS

DISPUTE RESOLUTION; AGREEMENT TO ARBITRATE; AND CLASS WAIVER

MODIFICATION OF TERMS

MISCELLANEOUS:

TERMS RELATED TO EUROPEAN UNION DATA PROTECTION LAW